Return & Refund Policy

 

Thanks for shopping with Scottish canine.

 

If you are not entirely satisfied with your purchase, we're here to help in any way we can, please contact us immediately to enable us to investigate any concerns you may have.

Returns

If goods are frozen (perishable)  

You have 7 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and remain frozen if possible.

 

Your item needs to have the receipt or proof of purchase.

If you have purchased your product from one of our uk stockists please contact them directly as they will have their own direct returns policy.     

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received you’re returned

Item/Items, We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, however we will endeavour to keep you as a customer, should the returned item/items be faulty on our part or our delivery partners we will refund all costs to you without question.  

 

Contact Us

If you have any questions on how to return your item to us please contact us for assistance.

Scottishcanine@outlook.com

Tel: 07511204498

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Scottish canine, registered in Scotland with the Scottish government & the Animal plant and Health Agency uk No: 95/814/8001/ABP/PFT   
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